Admin & Support
Always by your side.
Your Salesforce org needs continuous care to stay performant, secure, and aligned with evolving business needs. Our admin-as-a-service provides 24/7 monitoring, regular maintenance, release management, and proactive optimization — so your team can focus on selling, not troubleshooting.
Trusted by leading companies
Capabilities & Expertise
Proactive Monitoring
Real-time health dashboards, API limit tracking, and automated alerting before issues impact users.
Release Management
Stay current with Salesforce releases — we test, validate, and deploy updates with zero downtime.
User Training & Docs
Onboarding materials, video tutorials, and live training sessions for your team.
Performance Tuning
Query optimization, storage management, and automation cleanup to keep your org fast.
Security & Compliance
Regular security reviews, permission audits, login policy updates, and compliance monitoring.
Enhancement Backlog
Continuous improvement with monthly enhancement requests included in your support plan.
Scope of Work
What You Receive
Every engagement includes these deliverables. Transparent scope, no hidden surprises — you know exactly what you're getting.
Detailed SOW
Full scope document before kickoff
How We Work
Onboard
Org health check, knowledge transfer, monitoring setup
Stabilize
Issue resolution, performance tuning, security hardening
Optimize
Monthly enhancements, release updates, user training
Evolve
Strategic improvements aligned with business growth
Case Highlights
CloudTech Org Rescue
Took over a struggling Salesforce org with performance issues and transformed it into a high-performing system.
GrowthCo 24/7 Support
Proactive monitoring caught and resolved a critical API limit issue at 2 AM before any users were impacted.
Before vs After
Why Choose Extasis?
Trusted by 50+ companies for admin & support. Here's why teams choose us.
Salesforce Certified Partners
Across all major clouds
150+ Projects Delivered
Zero failed implementations
Enterprise-Grade Expertise
Fortune 500 experience
24hr Response Guarantee
No lead goes unanswered
Key Benefits
Technologies & Tools
Industries Served
Credentials
Certified Experts
Our team holds the highest-level Salesforce certifications. When you work with us, you work with verified experts who've proven their mastery.
Salesforce Certified Administrator
Salesforce Verified • Active
Salesforce Certified Advanced Administrator
Salesforce Verified • Active
Salesforce Certified Security Specialist
Salesforce Verified • Active
ITIL Foundation Certified
Salesforce Verified • Active
Verified on Salesforce Trailhead
All certifications are verifiable on Salesforce's official Trailblazer platform. We provide badge IDs upon request.
Compliance & Security
SOC 2 Type II
Audited security controls
GDPR
EU data protection compliant
HIPAA
Healthcare data ready
ISO 27001
Information security
Salesforce Shield
Platform encryption
Service Guarantees
We stand behind our work with concrete, financial-backed guarantees. No fine print, no loopholes.
<2hr Response SLA
Critical issues get a response in under 2 hours — backed by financial penalty if we miss.
99.9% Uptime
Proactive monitoring keeps your org running. We catch issues before users notice.
Zero Release Breakage
Salesforce updates roll out with zero downtime. If something breaks, we fix it free.
Monthly Enhancements
Every plan includes improvement requests. Your org gets better every month.
All guarantees are contractually binding and included in every engagement
What Our Clients Say
“Since switching to Extasis support, our org uptime went to 99.9% and our team actually enjoys using Salesforce again.”
Tom Richards
Sales Director, CloudTech
“Their proactive monitoring caught a critical issue at 2 AM that would have taken down our entire sales pipeline.”
Karen Lee
VP Sales, GrowthCo
FAQ
Got Questions?
Everything you need to know about our admin & support services. Can't find what you're looking for? Reach out directly.
What's Included
24/7 proactive monitoring, release management, user training, performance tuning, security reviews, and monthly enhancement requests.
Service Packages
Choose the engagement model that fits your needs. All packages include our quality guarantee.
Essentials
Premium
Dedicated
Book an Appointment
Schedule a discovery call with our certified admin & support experts.
“Since switching to Extasis support, our org uptime went to 99.9% and our team actually enjoys using ...”
Tom Richards
Related Services
Ready to get started?
Let's discuss how our admin & support services can transform your business. Get a free consultation today.